My new "Lovbacken" table arrived from Ikea yesterday. I love it's classic retro design.
Disappointingly it had a small bit of damage:
In real life the flaw is probably not as bad as it appears here.
Ikea's customer service, in my opinion, were excellent to deal with. I chatted to a rep online and they offered me three options 1. They would pick up and refund 2. They would pick up and replace 3. They would give credit of approximately 20% back to my bank account.
I went for option 3. I couldn't face packing it up, waiting for collection and replace etc. And, like I said, the damage is not that bad in real life. I can live with it.
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