Saturday 4 February 2023

Ikea Customer Service

My new "Lovbacken" table arrived from Ikea yesterday.  I love it's classic retro design.

Disappointingly it had a small bit of damage:

In real life the flaw is probably not as bad as it appears here.

Ikea's customer service, in my opinion, were excellent to deal with.  I chatted to a rep online and they offered me three options 1. They would pick up and refund 2. They would pick up and replace 3. They would give credit of approximately 20% back to my bank account.

I went for option 3. I couldn't face packing it up, waiting for collection and replace etc. And, like I said, the damage is not that bad in real life.  I can live with it.

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